Shipping Costs May Be Billed Separately After Purchase

Aboriginal Art Co manages a wide range of orders, varying in size, shape, and fragility. While we strive to use Australia Post for shipping where feasible, the safety and security of your order is our top priority. For particularly larger, delicate or valuable items, we may opt for specialised professional art freight services to ensure your order arrives in perfect condition.

Items requiring specialised art freight will be billed separately, as we engage an external professional service. We can provide a quote prior to purchase. Please email us at hello@aboriginalartco.org with the item details and shipping destination for a personalised estimate.

As additional options, you can arrange local pickup or organise your own frieght. 

Australia Post shipping fees will be calculated at checkout. 

Timeframes

We aim to process and dispatch all orders within 2 - 5 business days. Our team work hard to ensure orders are sent out as soon as possible, however please allow an extra few days for your order to be processed and dispatched during promotions and over the Christmas period.

Australia Postage
Standard: 3 – 6 business days
Express: 1 – 2 business days

Worldwide
Standard: 10 – 20 business days
Express: 4 – 7 business days

Returns

Item/s may be returned if in original condition and it is within 14 days from receiving your order. Returns can be posted back to the store. If returned to the store you must have your original proof of purchase.

We do not offer refunds for change of mind.
We do not offer exchanges or refunds on sale items. All sales are final.

To return your item/s:

It is important to get in touch with the team before posting back your order.

We strongly recommend that all returns posted to Aboriginal Art Co have a tracking number. Aboriginal Art Co is not responsible for any returns that go missing or lost on their way to us. All return shipping costs are the responsibility of the customer. A further delivery charge will be required for sending out exchanges.

Once your items have been received, the return will be processed within 14 business days and you will be emailed a store credit voucher in the form of a gift voucher. If a refund has been made, you will be credited to the same payment method used to make the original order. Processing time can vary between banks so please allow up to 10 business days for the refund transaction.

If you have any questions please email us at hello@aboriginalartco.org or call on 0419 130 084.

Tracking your item/s

Once you have ordered your product/s you will receive an order confirmation email with a dedicated tracking number attached. To find out more about Australia Post tracking processes and policies, on their websites. If you are having any issues with your order or delivery, please email our team at hello@aboriginalartco.org – we are very happy to assist!

Duties and Taxes

All international orders may be subject to duties and taxes. These can include customs and import tax which are established by your local customs authorities and may be a government requirement of import. The payment of such are the customer’s responsibilities and Aboriginal Art Co has no control over these and will not refund customers for any charges. Please contact your local customs office if you would like more information regarding duties and taxes.